Opis stanowiska podany przez pracodawcę:

Source to Pay Helpdesk Specialist with German
Poznan
NR REF.: 1187557

We’re looking for a Source to Pay Helpdesk Specialist who will join our client – a global manufacturing company based in Poznań.
Responsibilities:

• Serve as the primary support for the S2P Helpdesk.
• Forward requests or queries to Tier 2 or S2P Helpdesk Analysts for more detailed investigation, if necessary.
• Handle and review tickets in the Cherwell System.
• Evaluate and acknowledge requests or queries within the agreed Response SLAs.
• Identify effective solutions and communicate them promptly.
• Provide immediate resolutions to basic inquiries or requests.
• Escalate complex issues to the appropriate support group for further action.
• Enhance efficiency and customer satisfaction by seeking opportunities to optimise and improve processes and tools.
• Help ensure the team meets key performance metrics and targets.
• Act as backup support for managing the S2P Mailbox.

Qualifications:

• Relevant experience in Source to Pay, Procure to Pay, or Accounts Payable. 
• Good German and English skills.
• SAP knowledge.
• Proficient in Microsoft applications (Word, Excel, PowerPoint, Access).

Hays Poland sp. z o.o. is an employment agency registered in the register kept by the Marshal of the Mazowieckie Voivodeship under number 361.

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