Opis stanowiska podany przez pracodawcę:

• 1st level of support for system users in resolving requests
• ticket queue management in the Jira system
• cooperation with customers within METRO group (it's not a call center)
• timely data entry into the system in accordance with the designated SLA level
• ongoing monitoring of the ticket queue aimed at reducing the number of open tickets
• support in providing access to the system for users
• cooperation with colleagues from own and related teams
• solving customer issues based on solution catalogue
• maintenance and development of solution catalogue
• ensuring that the team knowledge base is updated on an ongoing basis

Wymagania stawiane pracownikowi:

• secondary education or university degree (IT degree not required)
• very good knowledge of English
• ability to think analytically
• readiness to take up the action and demonstrate perseverance during the implementation of tasks
• self-discipline and ability to work under time pressure
• great team working skills

Firma oferuje:

• stability – Start with a 6-month contract, then secure a permanent one! We believe in long-term partnerships and hope you'll grow with us for years to come
• non-wage benefits – Up to PLN 8,000 per person per year, including performance awards, holiday subsidies and vacation allowances, and referral bonuses
• aworking system adapted to you – If you live in another city in Poland, you can work remotely and visit us once once in a while or relocate to Szczecin – the choice is yours
• relocation package – PLN 6,000 to help you move to Szczecin
• professional training – Courses in accounting, software (SAP), soft skills, and language learning to support your career growth
• free access to eTutor to improve your language skills or learn a new one
• international work environment – Work with colleagues from different cultures, gain a global perspective, and develop cross-cultural communication skills
• higher salary – Earn PLN 400 to PLN 1,400 more if you know an additional language
• career growth opportunities – Twice a year, you and your Team Leader set goals that can open the door to promotion. Your development is in your hands!
• internal promotions – We believe in growing talent from within, and 3 out of 4 of our leaders have risen through our organization
• ppportunities to expand your knowledge – Take part in various projects and grow your experience beyond your role!
• support for ACCA students – Includes an extra paid day off for exams and reimbursement of ACCA exam costs, helping you obtain your accounting certification
• team integration – Twice a year, bond with your team by choosing workshops or fun activities and enjoy a great meal together!
• company-wide events – Celebrate together at the annual Accountant’s Day and our legendary Winter Party with themed costumes!
• free well-being training – Because your well-being matters to us. Recharge with sessions focused on stress relief, relaxation, and maintaining a healthy balance in daily life
• private medical care (LUX MED) and group insurance – Can also be extended to your family members
• subsidized Multisport card – Because staying active is key to a healthy life!
• employment anniversary celebration – To acknowledge your milestone, along with gifts such as a speaker or Kindle
• recognition awards – Every two months, employees who go the extra mile receive engagement awards of PLN 400, and once a year, outstanding performance is recognized with a special PLN 2,600 reward
• modern, eco-friendly office – Located in a state-of-the-art building in the city center with easy access via public transport, helping you avoid traffic jams
• employee discounts – Enjoy special percentage-off offers on coffee and meals at service outlets in the Posejdon office building

Kontakt do pracodawcy:

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