Opis stanowiska podany przez pracodawcę:

Support Analyst with GermanMiejsce pracy: Warszawa

Responsibilities 

• Responding to all customer service requirements, agreed with telephone service
• To aim to resolve all queries on a first call resolution basis
• Customers Engagement and Experience
• Ability to interact with customers on a personal level
• Communicate clearly and effectively during all calls
• Provide exceptional customer experiences at every customer touchpoint

Qualifications

• You have a great level of English and German (minimum B2/C1) as well as minimum secondary education
• Excellent communication skills in English in the both verbal and written forms
• Preferably some previous experience in customer service – ideally in a contact center or perhaps in retail either would be great
• Ability to work flexible shifts whilst displaying impeccable schedule adherence
• A team player with a positive outlook and a passion for customer service
• Strong attention to detail and the ability to multi-task
• Excellent computing skills
• Strong decision-making and problem-solving skills
• Interest in Cyber Security and IT fields is a plus

Offer

• Sharing the costs of sports activities
• Private medical care
• Life insurance
• Remote work opportunities
• Integration events
• Dental care
• Leisure zone
• Extra social benefits
• Christmas gifts

Kontakt do pracodawcy:

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