Kto szuka:
Brink's Global Services Poland Sp. z o.o.
Stanowisko:
Menedżer ds. Zarządzania Relacjami z Klientem (Customer relationship Manager)
Lokalizacja:
Warszawa
mazowieckie
Opis stanowiska podany przez pracodawcę:
Opis stanowiska
- Review and research Customers’ needs and develop the best method of approach to fulfill them/ to achieve satisfaction
- Build sustainable relationships and trust with Customers/Subcontractors/Agents through open and interactive communication
Take the extra mile to engage Customers
Day-to-Day Duties:
- Manage large amounts of incoming e-mails and phone calls. Correspond with customers, subcontractors, airlines and agents to ensure efficiency.
- Everyday work in specialized system (CargoWise) - keep records of Customer interactions, process customer accounts and file documents
- Oversee the entire process of international transportation - from the moment of p/u request receiving till the payment confirmation: p/u request processing, arranging of collection, customs clearance, a/f booking and delivery, billing to Customer per agreed tariffs, payment confirmation receiving.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer requests/requirements/complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow the Company's communication procedures, guidelines and policies
Wymagania stawiane pracownikowi:
Wymagania
Education Requirements:
- Higher education
- Min. 3 years' experience in international logistic company
- Fluent Polish, English and Russian languages
- PC literacy
Essential Skills:
- Attention to details
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task efficiently, prioritize, and manage time effectively
- Critical thinking abilities
- Problem solving skills
Firma oferuje:
Oferujemy
- Work in international company
- Stable salary
Kontakt do pracodawcy:
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