Customer Service Specialist with Italian! - Warsaw

Opis stanowiska podany przez pracodawcę:

Your tasks:

• Handling incoming calls and email correspondence in Italian;
• Providing information for passengers regarding flights schedules;
• Handling outbound calls related to schedule changes or other airline issues;
• Supporting passengers at every stage of their journey;
• Supporting passengers with their special needs;
• Handling the airline's customer complaints process.

Requirements:

• Knowledge of the Italian language at B2 level or higher;
• Knowledge of the Polish language at the communication level (necessary to take part in the implementation);
• Communication skills;
• Ability to work under the pressure and look for solutions;
• Availability for a minimum of 100h during project working hours (the project works Mon - Fri 9am - 6pm);
• Accuracy in performing assigned tasks.

We offer:

• Guaranteed hourly rate + commission system;
• Two paychecks per month;
• We participates in costs of additional benefits: Multisport card, additional Medical Insurance, Life Insurance;
• An implementation package to prepare you for your tasks;
• Developmental work in an international team;
• Support from a team of trainers and experienced team managers;
• Opportunity to work remotely after the onboarding time;
• Opportunity for promotion and development within the structures of CCIG Group;
• Full access to a library, relaxation room and discount card.

Kontakt do pracodawcy:

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