Opis stanowiska podany przez pracodawcę:

Customer and Order Management Specialist with English
Warszawa
NR REF.: 1190547

We are looking for a motivated and detail-oriented Customer Service Specialist to join our Client39s team. The ideal candidate will be responsible mainly for email communication with our clients, ensuring their inquiries and issues are resolved promptly and efficiently.
Key Responsibilities:

• Respond to customer inquiries via email in a timely and professional manner.
• Provide accurate information about our services and address customer concerns.
• Collaborate with other departments to resolve complex issues.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate channels.
• Continuously improve customer service skills and knowledge of our services.

Requirements:

• Fluency in English (both written and spoken).
• Previous experience in customer service, preferably in SSC industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using email and customer service software.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• The chance to be part of a company that values customer satisfaction and employee well-being.

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

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