Opis stanowiska podany przez pracodawcę:

OTC Specialist with English
Gdansk
NR REF.: 1190913

For one of our clients, a global and fast-growing Shared Service Center located in Gdańsk, we are looking for candidates who have first experience in the OTC field and want to develop their skills in an international environment. 
KEY TASKS AND RESPONSIBILITIES:

• Making Master Data changes to customer accounts in cooperation with Front Office to ensure accurate and timely updates in Navision.
• Perform price regulations according to customer contracts, controlling portfolio outcomes and ensuring compliance with agreements.
• Handle requests from business units for data uploads or invoice adjustments.
• Uploading and processing files, creating invoices and feedback reports, and ensuring proper communication.
• Handle external customer enquiries regarding invoices, liaising with business units to provide timely support.
• Engage in dialogue with customers and debt collection agencies to address outstanding payments and disputes.
• Ensure accurate cash application, posting cash transactions to appropriate customer accounts, and resolving discrepancies.
• Assist with monthly tasks, including the accurate posting of sales reports and reconciliations.
• Allocate cash and credit notes accurately, promptly addressing any related customer enquiries.
• Generate and distribute account statements and invoice specifications with a focus on accuracy and timeliness.
• Assist in managing payment reminders and account reconciliations as necessary.
• Handle customer and supplier requests via email and phone, ensuring professional communication and resolution.

COMPETENCES/SKILL REQUIREMENTS

• Fluent English
• The first experience in a similar position 
• Education in finance would be an additional asset. 
• Proficiency in MS Office: Excel and Word 
• Excellent customer service and analytical skills

OFFER:

• Stable employment conditions
• Hybrid model of work (2x HO/week)
• Private medical care 
• Sport card
• Cafeteria program 

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

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