JTI GBS

Stanowisko:

Service Management Manager and Product Owner

Numer referencyjny:

99483

Lokalizacja:

Warszawa

mazowieckie

Opis stanowiska podany przez pracodawcę:

About the position:

The purpose of this position is to ensure optimized level of service management activities and ownership of selected product(s) remaining under scope of the function.
As a part of Service Management activities, the goal of this role is to ensure that practices are established, documented, followed and adjusted, driving value and reflecting best practices based on compliance.
In terms of product ownership, the goal is to establish, develop and ensure efficient customer experience of the product. This requires close partnership with developing functions (IT) and end users. It also requires transparent and comprehensive documentation, implementation and development plans.

Main areas of responsibility:

Service Management:

Ensure Service Management foundations are well understood in the area of position coverage
Make clear, concise and comprehensive technical documentation on Service Management Practices
Make continuous improvement recommendations related to Service Management and present conclusions to businesses, functions and management by leveraging leading practices, monitoring performance metrics, and benchmarking performance across Global Business Services
Promote standardization of Service Management components across GBS Service Delivery functions, to drive economies of scale

Product Ownership:

Drive requirements definition prior to development cycle, influencing it to drive quality and adherence to the specification
Development and maintenance of Product/tool in order to enable full accessibility and business continuity
Preparation of decommission plan of the product and providing guidance and alignment with key stakeholders and functions

Partnership:

Create space to share/receive feedback, promoting proactive ways of collaboration
Manage escalations based on solid, factual communication, having short/medium/long term solution as a main goal
Keep stakeholders updated on trends / major risks that require attention of preventive steps
Bring your best to the Team spirit and Team engagement by role modelling and being a living example of the company’s vision and culture

Compliance:

Ensure consideration and full adherence to JSOX standards while delivering service management or product ownership support (where applicable)
Report any compliance issues/risks and engage respective functions

Wymagania stawiane pracownikowi:

Requirements:

General knowledge and principals understanding of business environment, platforms and/or tool (products)
Experience in driving development and maintenance of the business tools to maximize its efficiency and customer satisfaction
Experience in process analysis and mapping, workflow construction, tools frontend and backend management
Strong interpersonal skills while interacting with business partners and stakeholders, knowledge about customer experience measurement and improvement
Very solid communication skills for communicating with support personnel and management, ability to drive major change of way of working across the company
Strong analytical and problem-solving skills with understanding Service Management practices
Operational understanding of GBS delivery and company ways of working
Strategic thinking for global harmonization and standardization of Services delivery
Business analysis of global services
Business Relationship Management

Firma oferuje:

What we offer:

Competitive pay and attractive annual bonus
On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
Lot of flexibility in terms of work arrangements (work from office or from home)
Private medical care (various options to choose) and life insurance
Employee pension and savings programs
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
Multisport card, foreign languages classes
Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
Working in a diverse and inclusive organization of over 40 different nationalities