Cognizant Technology Solutions Poland Sp z o o

Stanowisko:

Tech Solutions Specialist with German

Lokalizacja:

Kraków

małopolskie

Opis stanowiska podany przez pracodawcę:

As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.

Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!

You will be a part of a multilingual team in Kraków, Poland. The Team will be working onsite and alongside internal teams for a preeminent online multinational company to respond to client leads and assist in implementing our clients’ web-based products.
The Tech Solutions Specialist with German will be responsible for establishing a new service specifically dedicated to the client’s high-profile & critical programs. The team will be supporting EMEA-based clients/customers and therefore native level (spoken & written) is essential.

We offer:

Opportunity to be part of a rapidly expanding global organization with an impeccable reputation
Pleasant and inspiring working atmosphere
Professional development and a clear career path
Fresh snacks, fruits, salads, juices, vegetables, cheese, ham and bread delivered each day
Training & development opportunities
Private healthcare and additional life insurance
Employee volunteering programs and opportunities
Bicycle parking
Inclusion and diversity in practice
Employee referral program in place
Competitive salary with cafeteria benefits and bonuses

Wymagania stawiane pracownikowi:

Responsibilities:

Communicate with advertisers and internal sales and services teams via phone, email, and chat as needed
Perform and verify the implementation of web-based products with customers
Give guidance, support, and train customers on how to use the products
Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures
In progress case handling to meet business requirements

Firma oferuje:

Your profile:

German & English language at least C1 level
Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process
Troubleshooting skills
Experience working in a B2B environment
Strong communication, customer service, relationship management, and support skills
Online advertising or ad product experience
Being able to “read and understand” web programming languages (such as HTML) would be a plus
Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus
Moderate experience in the maintenance of websites with associated knowledge of HTML, and JavaScript would be a plus