Aon

Stanowisko:

Junior Claims Administrator with Spanish

Numer referencyjny:

2024-83653/706341

Lokalizacja:

Kraków

małopolskie

Opis stanowiska podany przez pracodawcę:

What the day will look like

Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader
Acting as an escalation point for process, products related issues driven by daily operations
Focusing on problem solving in difficult cases and escalation situations
Taking ownership and performing your responsibilities independently and on time
Actively seeking process gaps and/or improvement opportunities and focusing on resolutions
Being a buddy to new colleagues (when required)
Sharing your knowledge with less experienced colleagues (e.g. shadowing, training, identifying gaps)
Checking the work of other colleagues to ensure accuracy (where required)

Wymagania stawiane pracownikowi:

Skills and experience that will lead to success

Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
Proficiency in MS Office
Ability to measure, review and improve claims team performance
Very high attention to details
Ability to analyze data and check its accuracy
Good numerical skills
Ability to identify and respond to risks
Strong ability to think creatively
Excellent communication skills with client focus; understanding and applying appropriate communication style
Spanish level- at least C1
English level – at least B2+

Firma oferuje:

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.