IT Support Specialist

Opis stanowiska podany przez pracodawcę:

For our Client, new Company on Krakow market which has built a SSC structures we are looking for a candidate to position of IT Support Specialist.

Responsibilities:

• Supporting internal customers via phone and remote tools. Handling direct contact with end users on daily basis while troubleshooting their problems related to computer systems, hardware, software, applications, telephone, network.
• Taking ownership of incoming requests till successful resolution including issues escalated from Tier I.
• Identifying and troubleshooting problems using remote desktop tools and other resources.
• Tier 2 Application Support
• Active Directory Administration
• Email security monitoring, Access Requests and other user provisioning tasks
• Assists peers with troubleshooting, SD processes and procedures.
• Supporting colleagues with troubleshooting and incidents resolution.

Supporting : Windows 7 and above, Microsoft Office 2010 and higher, Internet Explorer, remote support via remote control tool (SCCM), VPN connectivity and/or administration, Network connectivity, Wireless connectivity, Telecom and IPhone /IPad connectivity and synchronization, among other applications. (SAP, EDMS, Document, etc.)

Requirements:

• Bachelor degree in Information Technology or equivalent
• 2-3 years of experience working in IT service desk
• Fluent knowledge of English, knowledge of other language would be an asset
• Professional certification (e.g. ITIL Foundation) would be an asset
• Network administration and troubleshooting skills
• Knowledge of Operating Systems (Windows, iOS, Android) and Protocols (HTTP, FTP, DNS, IP, SSH, etc.)
• Knowledge of systems and administration of: Active Directory, MS Office, etc.
• Basic network administration
• Experience in VOIP systems

Benefits:

• Stable employment
• Social package (private medical care, life insurance, multisport card)
• Extensive training package
• Annual bonus
• Office in the city center
• Hybrid model of work - 2 days per week in the office

Kontakt do pracodawcy:

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