Opis stanowiska podany przez pracodawcę:

Customer Care Representative
Katowice
NR REF.: 1186818

Federal Express Corporation (FedEx Express) is the world39s largest express transportation company. FedEx Express39 global transportation network ensures fast, reliable delivery of documents, packages, and shipments around the world.
For the first two months, you will be working from the office, then in a hybrid model (selected 2 days a week in the office, 3 days remotely).

Your responsibilities will include:

• Answering questions from external and internal customers in English via chat (most enquiries concern complaint issues)
• Completing all administrative activities related to chat support
• Providing professional customer service
• Effective communication between departments and teams

If you:

• Feel confident in contact with demanding clients
• Speak and write English very well (min. B2)
• Establish relationships with others easily
• Have the ability to resolve conflicts
• Have no difficulty using a computer and navigating the Internet

and 8-hour shifts between 6:00 a.m. and 8:00 p.m. on Monday-Friday, Tuesday-Saturday are OK for you - Apply!

We offer:

• A rich package of benefits (medical care, life insurance, Multisport card, dining vouchers, discounts on FedEx services)
• Efficient, fully remote recruitment process
• Thorough training and direct support from a person in a higher position
• Possibility of career development in an international organization
  
  

Apply by sending your CV in English, and take part in the recruitment process!

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