Kto szuka:
Henry Meds
Stanowisko:
Care Coordinator - Customer Care Specialist
Lokalizacja:
Katowice
śląskie
Opis stanowiska podany przez pracodawcę:
Key responsibilities:
- Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email.
- Use customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules.
- Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules.
- Collaborate with other team members to provide a seamless and efficient customer service experience.
- Serve as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism.
- Guide patients through the process of scheduling appointments, accessing their accounts, and navigating our telehealth platform.
Wymagania stawiane pracownikowi:
Requirements:
- At least 1 year of customer service experience is required.
- Must be comfortable in a telephonic support position that requires dynamic communication and soft skills that lend to patience, empathy, active listening and the ability to clearly articulate solutions to their problems.
- The ability to handle difficult situations and complaints with tact and professionalism.
- Proficiency in using phone and computer systems for customer interactions.
- A positive attitude and a commitment to providing excellent customer service.
- Private work environment due to HIPAA regulations.
- Previous experience in healthcare and/or startup companies is a plus!
- Must have a flexible schedule to accommodate business needs (available to afternoons/evenings) - shifts will be confirmed after training is complete (no more than 4 weeks beyond your start date.) Work schedules will be consistent hours (vs. rotating schedules.) Additional details will be discussed at the time of an interview
Firma oferuje:
Compensation:
63,46 PLN/h, B2B contract, which averages 11.000PLN monthly, depending on the number of working hours in a month.
Equal Opportunity Statement:
Henry Meds is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.
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