Our Client is one of the top international management consultancy
firms. They assist major corporations worldwide with strategy
formulation, acquisitions, organizational design and performance
improvement

*****
***** Junior Associate Engineer (Technical Operations and Support)
*****



***** Key duties:

* Product Development, Support, and Maintenance (50%)
** Deploy, setup, and run generic configuration of Next Gen
software products for new company's case teams and external
clients
** Deploy Mendix code packages to the Mendix or Azure cloud
environments using scripts and automation frameworks
** Work with internal engineering teams on running automated
deployments, CI/CD pipelines, release management, and continuous
improvement initiatives
** Setup authentication/SSO with Okta or other identity management
tools, using pre-configured workflows
** Create underlying Tableau Server Site and associated user
groups
** Add company's and client users, and set permissions to various
systems
** Follow the existing documentation to troubleshoot internal and
external incidents
** Keep a detailed centralized tracking log of all activities
performed, using ticketing system
** Follow best practices and standards to ensure proper
infrastructure/hosting, data security, user access management,
permissions, monitoring, patching, and logging/auditing
** Keep internal operations playbooks, knowledge base information,
and automation scripts up-to-date
* Enterprise Services Support (20%)
** Setup workspaces and domains using existing scripts and
automation for teams
** Manage existing setup, configuration, user management, access
rights, hand-over, and any escalations from 1st level support
** Coordinate with outside vendors on service support including
escalation of issues, participate in routine maintenance and
upgrades, and ensure internal communications back to end users of
services
** Maintain and continually update service documentation and
manuals
** Vendor onboarding actions and user access management
* Scripting and Automation (10%)
** Use existing tools and processes, to improve the speed,
accuracy, repeatability, and maintainability of work via
automation, script tools, and frameworks
** Follow existing automation paths in the given areas of
responsibility
* Misc.(20%)
** Work with the existing operations team on daily hands-offs to
ensure continuity of customer service and support coverage
** Provide 2nd level technical support as needed when issues arise
** Keep up-to-date on various technologies related to daily work
** Training, professional development, internal meetings, team
building events/outings, etc.
** Take part in Service Transition activities
** Take part in vendor onboarding/offboarding process


***** Position requirements:

* Recent Graduate or last year student with Bachelor of Science degree
in Computer Science, Applied Mathematics, Engineering, or any
other technology-related field preferred, or strong relevant work
experience
* Minimum 3-6 months of relevant work experience with a technical
support and/or operations focus in a fast-paced, complex business
setting
* Experience working with customers and end users of services in a
technical support capacity
* Strong level 2/3 troubleshooting skills including user tracking and
log scanning to piece together a user's journey to diagnose the
root cause of issues
* Experience in using Service Management and Agile tools (e.g. Azure
DevOps, JIRA, Zendesk)
* Theoretical knowledge in automation and scripting (Power Shell,
bash, Terraform, etc.)
* Basic knowledge and understanding of cloud concepts and technologies
(AWS, Azure, GCP)
* Basic coding and development experience (Python, C#, Java, etc.)
* Basic knowledge of enterprise BI platforms (e.g., Tableau, Power BI,
Qlik, Domo, Looker)
* Knowledge of version control systems (e.g., Git)
* Strong communication and presentation skills, including documenting
data flows and processes for long-term support and maintenance
* Must be result-driven, be an analytical and creative thinker, be
self-motivated and proactive, be highly organised and demonstrated
ability to stay calm and composed in a fast moving environment
* Entrepreneurial spirit, innovative mind-set, willing to try new
things, think outside the box, test and learn attitude
* fluent English


***** We offer:

* Attractive salary
* Partly-remote work
* Very attractuve pool of benefits


Aplikuj tu / Send your CV:
=> => =>
http://TeamQuest.pl/n/61120-n?utm_source=nntp&utm_me
dium=cron&utm_campaign=2202
=> => =>



W przesłanych materiałach prosimy o dopisanie klauzuli
następującej treści:


Wyrażam zgodę na przetwarzanie moich danych dla potrzeb tej i
kolejnych rekrutacji (zgodnie z ustawą o ochronie danych
osobowych z dnia 29 sierpnia 1997 roku t.j. Dz.U.2016 poz. 922).
Jednocześnie wyrażam zgodę na udostępnienie moich danych
osobowych potencjalnym pracodawcom.

Potwierdzam prawdziwość powyższych danych i zgadzam się na
przetwarzanie i administrowanie moimi danymi, które podałem/am
do wiadomości TeamQuest Sp. z o.o. z siedzibą w Warszawie 00-814
Warszawa ul. Miedziana 3A lok. 21 do celów rekrutacji
pracowników. Jednocześnie oświadczam, że zostałam/em
poinformowana/y iż administratorem moich danych jest TeamQuest
Sp. z o.o. z siedzibą w Warszawie 00-814 Warszawa ul. Miedziana
3A lok. 21 oraz że moje dane mogą zostać przekazane
potencjalnym pracodawcom oraz, że mam prawo dostępu do treści
swoich danych, prawo ich poprawiania, prawo sprzeciwu wobec ich
przetwarzania w wyżej opisanym celu oraz wobec przekazywania
danych innym podmiotom, a także prawo zażądania zaprzestania
przetwarzania moich danych osobowych ze względu na moją
szczególną sytuację. Podanie danych jest dobrowolne.
Jednocześnie wyrażam zgodę na podejmowanie czynności mających
na celu weryfikacje prawdziwości przekazanych przeze mnie
dokumentów i informacji w nich zawartych.
--
Pozostałe oferty:
https://teamquest.pl/praca-w-it/


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