Our client is a company that has been developing unique products and
solutions that benefit society and companies for over a hundred
years. The company's motto has remained unchanged since the
beginning of their activity: "We strive for excellence".

The story began with the invention of the "Ever-Sharp" automatic
pencil (always sharp). Since then, they have regularly developed
innovative products. They introduced to the market, among others,
the first Japanese televisions and radios, as well as the world's
first LCD calculators. And that was just the beginning.

After the lapse of a century, they continue to innovate thanks to
award-winning products from many different sectors, such as
Document Solutions, Managed Services, Visual Solutions and Energy
Solutions, as well as equipment for sales outlets.

Currently, people are looking for their team for the position:

*****
***** IT Service Desk Analyst (I and II support line)
*****



***** Tasks:

* Providing first/second level customer support for all IT Services
and provide initial Incident diagnosis and where possible first
level resolution (Incidents and Requests) according to SLA,
* Through rotation and roster provides IT support including fixing
desktop / laptop / mobile device hardware and software issues and
faults and Service Requests (queries, installations, moves, adds
and changes),
* Supporting Microsoft operating systems and applications,
* Writing and updating technical knowledgebase documentation,
* Suggesting continuous improvement ideas that can expand to the
broader team.
* work in 24/7 shifts (permanent 3 shifts from Monday to Friday, phone
calls on weekends)


***** Desired skills & experience:

* Proficient in written and verbal communication in the English
language (min B2 level) - we do not require knowledge of Polish
* 1-2+ years experience in a technical support environment, call
center, or help desk preferred
* 2 years experience in troubleshooting Microsoft based server &
desktop operating systems issues
* Good knowledge and experience in troubleshooting of: Active
Directory, Office365 Business, TCP/IP networking, firewalls,
switches, Group Policy, DHCP, DNS
* Printers (errors, printer configurations, including reinstalling
drivers and changing printer options within Windows)
* Enterprise anti-virus suites (Webroot Secure Anywhere Business
Endpoint Protection)
* Back-up technologies (ie. Datto)
* Knowledge of ITIL best practices
<strong>The candidate:</strong>
* Excellent customer service (willing to go the extra mile)
* Excellent communication skills (strong written and verbal
communication skills)
* Has interest in learning about current/new/future technologies to
help the Company, customers, themselves, and their team,
* Be able to manage/prioritize their own workload so tasks can be
completed to a customer's satisfaction and meet Service Level
Agreements where necessary
* Flexible, enthusiastic, hardworking & committed to a career within
IT
* Excellent analytical and troubleshooting skills
* Good interpersonal skills (empathy, verbal dexterity, etc.)
* Ability to learn new systems and processes quickly


***** Good to have skills:

* Technical Certifications: ITIL foundation, SDI, CompTIA, A+, MSCE a
plus


***** We offer:

* Employment based on employment contract (can be possible B2B
contract)
* Attractive salary
* Benefit package:
** medical care
** Multisport card
** life insurance
** English language co-financing
* Internal, external and industry training
* Ability to certify skills - paid by the company
* Opportunities for professional development for expert positions
* Experience in an international company


Aplikuj tu / Send your CV:
=> => =>
http://TeamQuest.pl/n/39810-n?utm_source=nntp&utm_me
dium=cron&utm_campaign=2006
=> => =>



W przesłanych materiałach prosimy o dopisanie klauzuli
następującej treści:


Wyrażam zgodę na przetwarzanie moich danych dla potrzeb tej i
kolejnych rekrutacji (zgodnie z ustawą o ochronie danych
osobowych z dnia 29 sierpnia 1997 roku t.j. Dz.U.2016 poz. 922).
Jednocześnie wyrażam zgodę na udostępnienie moich danych
osobowych potencjalnym pracodawcom.

Potwierdzam prawdziwość powyższych danych i zgadzam się na
przetwarzanie i administrowanie moimi danymi, które podałem/am
do wiadomości TeamQuest Sp. z o.o. z siedzibą w Warszawie 00-814
Warszawa ul. Miedziana 3A lok. 21 do celów rekrutacji
pracowników. Jednocześnie oświadczam, że zostałam/em
poinformowana/y iż administratorem moich danych jest TeamQuest
Sp. z o.o. z siedzibą w Warszawie 00-814 Warszawa ul. Miedziana
3A lok. 21 oraz że moje dane mogą zostać przekazane
potencjalnym pracodawcom oraz, że mam prawo dostępu do treści
swoich danych, prawo ich poprawiania, prawo sprzeciwu wobec ich
przetwarzania w wyżej opisanym celu oraz wobec przekazywania
danych innym podmiotom, a także prawo zażądania zaprzestania
przetwarzania moich danych osobowych ze względu na moją
szczególną sytuację. Podanie danych jest dobrowolne.
Jednocześnie wyrażam zgodę na podejmowanie czynności mających
na celu weryfikacje prawdziwości przekazanych przeze mnie
dokumentów i informacji w nich zawartych.
--
Pozostałe oferty:
https://teamquest.pl/praca-w-it/


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