Szukam doświadczonych administratorów systemów (windows i Linux) oraz
sieci ( Cisco) do pracy w Londynie jako

Solution Engineer/ Network Operations Centre Engineer - Londyn

praca dla jednego za największych niezależnych ISP/MSP w Europie,
bardzo dobre warunki


Opis stanowiska:

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This is a position within the Solution Engineering Team which is
responsible for the implementation and support of our high-value
customer solutions. The key objective is to continually improve the
service-levels of these important customers both in terms of delivery
quality and timeliness as well as ongoing support.

Within the Team there are two broad categories of task - one being
implementation and the other support. The medium-term objective is to
ensure a level of cross-training between these two main job
functions. At this time, the Docklands -based Team's main focus is on
the support of customer solutions.

As part of the role, you would be required to coordinate hosting and
complex connectivity related solutions that are implemented to agreed
timescales and to the specifications required, in a customer- focused
fashion. Equally the team will be responsible for the modification and
diagnosis of operational problems against these same solutions.

This role may operate as part of a 24-hour shift pattern; other roles
at this level will be office-hours based positions. The specific hours
will be advertised with each vacancy.

Docklands-based Solution Engineers will be asked to work in Holborn to
ensure cross-training and sharing of best practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The role will be focused primarily upon supporting solutions for
customers based upon MPLS, international connectivity, managed hosting
and collocation services as well as assisting in the delivery and
operation of managed application hosting solutions and operation of
the Claranet data centres. Additionally, the Docklands-based Team
will assist in the implementation of customer solutions as required.

Responsibilities include:

* Accepting escalations primarily from Solution Support,
troubleshooting and fault escalation, perform routine maintenance,
network and server testing to maintain its integrity.
* Providing Solution Support with timely updates on progress of
incidents related to customer solutions.
* Working as part of a team, you should have the maturity to work
under pressure, and have excellent proven problem solving skills. You
will be expected to communicate with corporate clients via telephone,
email and face-to-face and should therefore possess good verbal and
written communication skills.
* Make regular physical checks of the data centers and facilities.
* Help customers both internal and external with the installation
of equipment and hands on troubleshooting.
* Installation and deployment of equipment both at the Datacenter
and in liaison with customers for remote sites.
* Liaison with other departments to ensure that the delivered
solutions fulfill the customer's requirements.
* Documentation of configuration of services and hardware/software
solutions according to the service descriptions including entry of key
data into operational support systems to reflect current status and
progress of all solutions.
* Devise sufficient testing processes for customer installations
to ensure services delivered match or exceed customer expectations.
* Provide adequate handover support to operations, providing
training where required.

POSITIONS SPECIFICATIONS
Essential Skills:

* Thorough understanding of and experience with the following:
* Configuring and troubleshooting Cisco routers for ADSL, SDSL,
ISDN, Frame Relay, Leased Lines. OSPF,BGP, HSRP, GLBP, VRF Lite, MPLS.
* Configuring and troubleshooting Cisco L2 and L3 switches.
* Configuring and troubleshooting Juniper (Netscreen) Firewalls
* Installation and troubleshooting of Windows 2003 Sever, MSSQL
Server and Redhat Linux
* Network and hardware load balancing, Foundry and Citrix
Netscaler.
* Ability to document complex solutions (Visio)
* At least 1 year prior experience working for an Internet service
provider, managed services provider or large corporation in a similar
role.
* A 'can do' positive attitude
* Enthusiastic and highly motivated
* Desire to learn and progress within the company
* Ability to work under own initiative
* Excellent organizational skills
* Ability to work under pressure
* Excellent customer service skills
* Excellent communication skills
* Sound problem solving skills and attention to detail

Desirable Skills:

* MCSE/MCSA
* RHCE
* CCNA/CCNP/CCIP
* JNCIA-FWV JNCIS-FWV
* NS-BOA / FNCE
* Experience in deployment of MS Cluster technologies and Redhat
Cluster Technologies
* Deployment of popular mail systems (Microsoft Exchange/Qmail/
Postfix and Sendmail)

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zainteresowanych proszę o przesyłanie CV na adres:

sebastian.brzegowy[cut here for spam]@uk.clara.net

do góry