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PracaGrupyalt.pl.praca.oferowanaSolution Engineer 24/7 - London UK - Leading ISP/MSPSolution Engineer 24/7 - London UK - Leading ISP/MSP
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    From: Sebastian <s...@s...net>
    Subject: Solution Engineer 24/7 - London UK - Leading ISP/MSP
    To: sebastian.brzegowy
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    [ ukryj nagłówki ]

    This is a position within the Solution Engineering Team which is
    responsible for the implementation and support of our high-value customer
    solutions. The key objective is to continually improve the service-levels
    of these important customers both in terms of delivery quality and
    timeliness as well as ongoing support.
    Within the Team there are two broad categories of task - one being
    implementation and the other support. The medium-term objective is to
    ensure a level of cross-training between these two main job functions. At
    this time, the Docklands -based Team's main focus is on the support of
    customer solutions.
    As part of the role, you would be required to coordinate hosting and
    complex connectivity related solutions that are implemented to agreed
    timescales and to the specifications required, in a customer- focused
    fashion. Equally the team will be responsible for the modification and
    diagnosis of operational problems against these same solutions.
    This role may operate as part of a 24-hour shift pattern; other roles at
    this level will be office-hours based positions. The specific hours will
    be advertised with each vacancy.

    Docklands-based Solution Engineers will be asked to work in Holborn to
    ensure cross-training and sharing of best practice.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    The role will be focused primarily upon supporting solutions for
    customers based upon MPLS, international connectivity, managed hosting
    and collocation services as well as assisting in the delivery and
    operation of managed application hosting solutions and operation of the
    Claranet data centres. Additionally, the Docklands-based Team will assist
    in the implementation of customer solutions as required.

    Responsibilities include:

    Accepting escalations primarily from Solution Support, troubleshooting
    and fault escalation, perform routine maintenance, network and server
    testing to maintain its integrity.
    Providing Solution Support with timely updates on progress of incidents
    related to customer solutions.
    Working as part of a team, you should have the maturity to work under
    pressure, and have excellent proven problem solving skills. You will be
    expected to communicate with corporate clients via telephone, email and
    face-to-face and should therefore possess good verbal and written
    communication skills.
    Make regular physical checks of the data centers and facilities.
    Help customers both internal and external with the installation of
    equipment and hands on troubleshooting.
    Installation and deployment of equipment both at the Datacenter and in
    liaison with customers for remote sites.
    Liaison with other departments to ensure that the delivered solutions
    fulfill the customer's requirements.
    Documentation of configuration of services and hardware/software
    solutions according to the service descriptions including entry of key
    data into operational support systems to reflect current status and
    progress of all solutions.
    Devise sufficient testing processes for customer installations to ensure
    services delivered match or exceed customer expectations.
    Provide adequate handover support to operations, providing training where
    required.
    POSITION SPECIFICATIONS

    Essential Skills:

    Thorough understanding of and experience with the following:
    Configuring and troubleshooting Cisco routers for ADSL, SDSL, ISDN, Frame
    Relay, Leased Lines. OSPF,BGP, HSRP, GLBP, VRF Lite, MPLS.
    Configuring and troubleshooting Cisco L2 and L3 switches.
    Configuring and troubleshooting Juniper (Netscreen) Firewalls
    Installation and troubleshooting of Windows 2003 Sever, MSSQL Server and
    Redhat Linux
    Network and hardware load balancing, Foundry and Citrix Netscaler.
    Ability to document complex solutions (Visio)
    At least 1 year prior experience working for an Internet service
    provider, managed services provider or large corporation in a similar
    role.
    A 'can do' positive attitude
    Enthusiastic and highly motivated
    Desire to learn and progress within the company
    Ability to work under own initiative
    Excellent organizational skills
    Ability to work under pressure
    Excellent customer service skills
    Excellent communication skills
    Sound problem solving skills and attention to detail
    Desirable Skills:

    MCSE/MCSA
    RHCE
    CCNA/CCNP/CCIP
    JNCIA-FWV JNCIS-FWV
    NS-BOA / FNCE
    Experience in deployment of MS Cluster technologies and Redhat Cluster
    Technologies
    Deployment of popular mail systems (Microsoft Exchange/Qmail/Postfix and
    Sendmail)

    If you or anyone you know is interested please send all CV's
    sebastian.brzegowy[cut spam]@uk.clara.net

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