This is a position within the Solution Engineering Team which is
responsible for the implementation and support of our high-value customer
solutions. The key objective is to continually improve the service-levels
of these important customers both in terms of delivery quality and
timeliness as well as ongoing support.
Within the Team there are two broad categories of task - one being
implementation and the other support. The medium-term objective is to
ensure a level of cross-training between these two main job functions. At
this time, the Docklands -based Team's main focus is on the support of
customer solutions.
As part of the role, you would be required to coordinate hosting and
complex connectivity related solutions that are implemented to agreed
timescales and to the specifications required, in a customer- focused
fashion. Equally the team will be responsible for the modification and
diagnosis of operational problems against these same solutions.
This role may operate as part of a 24-hour shift pattern; other roles at
this level will be office-hours based positions. The specific hours will
be advertised with each vacancy.

Docklands-based Solution Engineers will be asked to work in Holborn to
ensure cross-training and sharing of best practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The role will be focused primarily upon supporting solutions for
customers based upon MPLS, international connectivity, managed hosting
and collocation services as well as assisting in the delivery and
operation of managed application hosting solutions and operation of the
Claranet data centres. Additionally, the Docklands-based Team will assist
in the implementation of customer solutions as required.

Responsibilities include:

Accepting escalations primarily from Solution Support, troubleshooting
and fault escalation, perform routine maintenance, network and server
testing to maintain its integrity.
Providing Solution Support with timely updates on progress of incidents
related to customer solutions.
Working as part of a team, you should have the maturity to work under
pressure, and have excellent proven problem solving skills. You will be
expected to communicate with corporate clients via telephone, email and
face-to-face and should therefore possess good verbal and written
communication skills.
Make regular physical checks of the data centers and facilities.
Help customers both internal and external with the installation of
equipment and hands on troubleshooting.
Installation and deployment of equipment both at the Datacenter and in
liaison with customers for remote sites.
Liaison with other departments to ensure that the delivered solutions
fulfill the customer's requirements.
Documentation of configuration of services and hardware/software
solutions according to the service descriptions including entry of key
data into operational support systems to reflect current status and
progress of all solutions.
Devise sufficient testing processes for customer installations to ensure
services delivered match or exceed customer expectations.
Provide adequate handover support to operations, providing training where
required.
POSITION SPECIFICATIONS

Essential Skills:

Thorough understanding of and experience with the following:
Configuring and troubleshooting Cisco routers for ADSL, SDSL, ISDN, Frame
Relay, Leased Lines. OSPF,BGP, HSRP, GLBP, VRF Lite, MPLS.
Configuring and troubleshooting Cisco L2 and L3 switches.
Configuring and troubleshooting Juniper (Netscreen) Firewalls
Installation and troubleshooting of Windows 2003 Sever, MSSQL Server and
Redhat Linux
Network and hardware load balancing, Foundry and Citrix Netscaler.
Ability to document complex solutions (Visio)
At least 1 year prior experience working for an Internet service
provider, managed services provider or large corporation in a similar
role.
A 'can do' positive attitude
Enthusiastic and highly motivated
Desire to learn and progress within the company
Ability to work under own initiative
Excellent organizational skills
Ability to work under pressure
Excellent customer service skills
Excellent communication skills
Sound problem solving skills and attention to detail
Desirable Skills:

MCSE/MCSA
RHCE
CCNA/CCNP/CCIP
JNCIA-FWV JNCIS-FWV
NS-BOA / FNCE
Experience in deployment of MS Cluster technologies and Redhat Cluster
Technologies
Deployment of popular mail systems (Microsoft Exchange/Qmail/Postfix and
Sendmail)

If you or anyone you know is interested please send all CV's
sebastian.brzegowy[cut spam]@uk.clara.net