For our Client, international financial institution, we are currently looking
for:Senior Support Analyst
Work Place: Zurich

We offer:

Key tasks in investigation and resolution of incoming technical issues from
1st level support, ownership of open incidents and resolution or workaround
Additionally be involved in requirements definition for Support for new
projects, and in-depth application knowledge gathering and sharing with
colleagues
Close working relationship and communication regarding issues between both
business and IT, including working with colleagues from 1st level support,
2nd level operations 3rd level support and corresponding team from
infrastructure
Training of new staff for operations team

You offer:

Previous experience of providing support within a high pressure financial
environment
Good experience of Front / Mid / Back Office applications
Good knowledge of Unix/Linux or Windows system administration, Oracle or
Sybase databases and SQL
Good knowledge structured products & asset classes business procedures,
processes and applications as an asset
Experience in ITIL Service Desk / Incident Management
High self-motivation, prioritisation, organizational and problem solving
skills
Capability of working independently with limited supervision
Ability to communicate effectively in both English and German with trading,
support staff and management

To apply for this position, please send your CV to: m...@t...pl
Please put the following information in the subject: Senior Support Analyst



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