We specialise in services for the IT industry.

Our primary service consists in building teams of qualified and
experienced IT industry workers. We also provide our Clients with
support in their HR and training activities.

Essenstial job requirements:

* Fluent spoken and written English
* Bachelor's degree in technical discipline or equivalent
experience
* Experience in problem solving (reactive & proactive)
* Good working knowledge of infrastructure and application
architecture
* Practical knowledge of Software Configuration Management process
* Practical knowledge of MS Team Foundation Server administration
* Practical knowledge of scripting languages (VBScript)
* Practical knowledge of .Net language
* Strong cultural awareness, work will with different cultures
* Thorough knowledge of IT service management concepts (ITIL) is a
plus
* Knowledge of Lotus Notes and SMTP protocol is a plus
* Knowledge of CMMI Process Areas is a plus
* Practical knowledge of Windows Server administration is a plus
* Practical knowledge of MSSQL 2008 is a plus

Position Description:

* Application Specialist is responsible for implementation support
in complex business critical services. Application Specialist has deep
application competence both functionally and operationally and ensures
for Service and Applications sustainability
* Main Accountabilities:
o Perform and manage activities support local businesses
implementation
o projects including tasks such as system configuration,
integration support, process definition and requirements gathering
o As part of implementation and operations drive for
proposing application improvements for optimized service delivery
o Stay up to date with latest application functionality by
actively interact with ongoing development
o Gather and write requirements as part of implementation
team and where applicable for system operations
o Document resolutions for future reference
o Support Project Manager / Service Level Manager in new
customers on-boarding and system testing activities
o Keep competence on application operations, upgrades and
maintenance
o Provide application training on-line and on-site as per
business demand
o Write and update training material
o Write and update system documentation
* Additional extraordinary accountabilities:
o Resolve users questions as 3rd level as extension to
incident management in cases where Service Desk competence is not
sufficient
o Support operations when applicable in resolving issues
reported by application monitoring system - these are related to
application stability and performance
o Escalate cases to Project / Service Management and
Operations Management
o Perform Application updates when applicable and as backup
competence for service sustainability
* Challenges:
o Support global service used by 3000 users worldwide (IS &
R&D)
o Act as point of contact with external vendor
o IS infrastructure is outsourced and in several cases
application Level 4 support is provided also by external supplier


We offer:

* Work in a company that is employee-oriented and values team
spirit and employee development
* Attractive salary based on your experience and skills
* Friendly work environment


Please apply if interested: k...@i...pl

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